Refund & Exchange Policy
Returns
Unopened items may be returned for a full refund or store credit within 30 days of placing the order. Items must be unopened, unused and unaltered with packaging intact. Please return it to us in its original condition.
Please note that original shipping will not be refunded for any returns.
*In the case that items arrive open/tampered with, we will not be able to issue a refund and must dispose of the product for sanitary purposes.
To start a return, you can contact us at order@heyusee.com.my. kindly be sure to have your order number and associated email address on hand. The cost of return shipping is covered by buyer. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Once we receive your return, we will carefully inspect all items. If you have requested a refund to your original method of payment, it will be issued after the return has been received and inspected. HEYUSEE will not issue refunds for items that arrive at our facility damaged in any way, as they are no longer re-sellable.
A credit will be applied to your original form of payment within ten business days of receipt at our facility. Your banking institution may take additional time to process and post the credit to your account once they have received this information.
If you opted for store credit, you will receive an emailed gift card once your return items have been placed in the mail and are in transit back to our facility.
**Sale items and opened packages are not eligible for return or exchange.**
**All promotional and holiday sale event items are FINAL SALE.**
**Orders placed using discount codes may be returned as long as they are unopened, and within the 30 days of placing the order, with the exception of special holiday promotions**
You can always contact us for any return question at order@heyusee.com.my.
Exchanges
In order to perform an exchange, the item(s) you wish to swap out must be unopened, unused and unaltered with packaging intact. Please return it to us in its original condition. You may exchange products of the same product type and price.
Similar to returns, you will receive an email confirmation including a shipping label and instructions.
Once the items you have selected to exchange have been placed in the mail and are in transit to our facility, your exchange order will be fulfilled and sent out to you.
Online Purchases
Claims for defective items must be filed within 14 days of delivery. If you feel you have received a defective product, please email Customer Service at order@heyusee.com.my with your order number, item number, and a clear photo of the defective merchandise. Without the accompaniment of photos, it will be difficult to assist you. Once we confirm that the item is truly defective, we will be happy to offer you either a replacement or refund via store credit or your original payment method, depending on inventory.
If it is difficult to deem the issue a result of product quality, we will try our best to assist you in resolving the issue by providing our product expertise.